Exchanges & Refunds

Exchanges and Refunds

We have a 30 DAY EXCHANGE AND REFUND POLICY. If you are unhappy with your purchase for any reason, just send us an email at info@hefclothing.com with your order number to receive a return authorization. Once you have received the return authorization with further instructions, please send the item(s) to be returned or exchanged to:

HeF Clothing
F-186/1, Apartment # 302, Clifton, Block 5
Karachi, Pakistan
7500

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and process the refund. If you paid by credit card, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you paid by COD (cash on delivery), a bank transfer will be made to your account (Domestic orders only)

Our exchange and refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or a refund.

To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hefclothing.com.

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: F-186/1, Apartment 302, Clifton, Block 5, Karachi, Sind, Pakistan.

Domestic orders can be shipped back to us via Blue-Ex, our shipping partner, for exchange or return

International orders must be shipped back to us via a trackable shipping service.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Several types of goods are exempt from being returned.  We also do not accept products that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Size Chart

 Tops* 

XS S M L XL
Chest (cm) 80 86 92 100 108

 

 Bottoms* 

XS S M L XL
Waist (cm) 72 78 83 94 99

 

* Body measurements. Please check product descriptions and fit guide for more details regarding sizing and fit.